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It can be confusing and upsetting when diagnosed with an eye disease and when dealing with low vision. In these situations it is sometimes difficult to remember what the doctor, ophthalmologist or optometrist has said during a consultation.

Consider some of the following advice that can help when visiting an eye care professional:

  • If you feel you did not fully understand what was said, feel comfortable about ringing back after the visit to ask questions

  • At subsequent consultations take notes and get a friend or family member to attend with you.
  • Ask the friend or family member to take notes and be available later for discussion
  • Ask the eye care professional to write down instructions
  • Request further information if you are still in doubt
  • Find out if printed information is available, and
  • Ring a relevant support service such as the Macular Disease Foundation Australia


Questions to Ask the Eye Care Professional

Clear communication helps maintain a good working partnership between the person with low vision, their eye care professional and their low vision service provider. The person with low vision and their family and friends are in the best position to advocate for support.

It is important to investigate with persistence, ask questions about areas of concern and obtain information that gives satisfaction.

When visiting the low vision service, the following questions will help to obtain the maximum benefit from the service:

  • What impact could there be on lifestyle due to low vision?
  • Are there any specific devices, aids, lighting and resources that will be of help at home, work and in social situations?
  • Is any training required for aids and technology – and how can this service be accessed?
  • What other support is available? and
  • Are there any self-help or peer support groups?